Netflix is not working on iPhone 14, 14 Pro, 14 Plus, and 14 Pro Max. The streaming service is not playing the videos on the iOS device. Many users have seen the (There is a problem playing the video. Please try again. (1.1)) error on the screen. The application is not displaying the error and crashes promptly in some cases. We will rectify all Netflix errors through the solutions below.
Why Is Netflix Not Working or Playing Videos On iPhone 14
Series?
We can think of many reasons why the streaming application
is not playing the videos. We have mentioned a few reasons why Netflix is not
working on your iPhone 14, 14 Plus, 14 Pro, and 14 Pro Max. Read the reasons to
identify the culprit and save time fixing the issue.
Unstable Internet Connection:
Millions got familiar with the word “buffer” back in the
day. Internet connectivity reached 1 Mbps, and a few countries had access to
the high speeds. Many users didn’t know that connection stability played a role
in playing videos online. Use a computer and check the internet’s packet loss.
Netflix Policies:
Companies modify their policies with time. The streaming
service provider changed the conduct for existing and new users. Tell your
friends or acquaintances to subscribe to the premium plans and watch the shows.
We have covered the part about how the American streaming platform is planning
to fight against account-sharing practices.
Account Limitations:
Are you pushing the plan? Netflix cut down the prices on the
subscription plan based on how many users can watch the videos simultaneously
from one account. Review your subscription plan and confirm how many users can
watch the videos from one account.
Server Down:
The American streaming provider hosts the services on AWS
(Amazon Web Services). The company pays millions for web hosting services.
Every cloud server in the world faces downtime occasionally. We have seen the
server outage many times in the past. You don’t have to worry about the Netflix
server being down because the in-house engineers will fix the issue.
iOS Software Bugs:
All iPhone 14 devices come with iOS 16 pre-installed. Many
apps, services, and functions don’t work due to software bugs. The Apple
developers take weeks or months to fix the bugs or glitches as reported through
the selected mediums. You can check through a few things before updating the
iOS version. We have suggested a few points, so go through them.
App Bugs:
The app developers release a newer version when the mobile
operating system receives an update. The American streaming company has a
dedicated team in the HQ that resolves the issues. Users should wait for the
company to release an update to solve the random crashes and video player
issues.
Netflix Won’t Play Videos Or Not Working On iPhone 14, 14
Plus, 14 Pro, 14 Pro Max: How To Fix?
The newer iOS version comes with a few issues. You don’t
need third-party tools to resolve software-related problems. Use iTunes or
iCloud to create a data backup as a precaution. Review the account before
applying the mentioned solutions.
Close All Apps & Shut Down
Apple spent billions on procuring premium parts for the
construction. The company paid millions to the software developers to optimize
the iOS operating system to meet the demands. Millions of smartphones remain in
standby mode for months. My iPhone didn’t sleep for a good few months. Give a
few minutes of rest to the iPhone 14.
1.
Close all apps from the background.
. Press and hold the Side button
for a few seconds.
3. Release the Side button when
the slider appears on the screen.
4. Tap the slider and move toward
the right side.
The iPhone 14 will turn off. One
hour of sleep is sufficient for the device. Five minutes is the minimum sleep
time if you don’t want to wait longer.
Review Your Account & Read
Policy
The streaming service provider has
changed policies for the users. The company aims to increase revenue and
prevent any unauthorized usage. Let me explain how the company is planning to
supervise the shared accounts.
1. The application and web
application have a verification process.
2. The application detects
geolocation through the IP address.
3. All connected devices should be
associated with the primary account.
4. A new device has to confirm the
location.
Netflix will reject the permission
if the geolocation doesn’t match the account holder’s location. All Netflix
apps use the GPS tracker to confirm the user. In short, the account-sharing era
has come to an end.
Fortunately, you can allow the
user to watch Netflix content. However, the account holder pays the additional
user to continue using the services.
Verify The Device
Netflix household IP address
should match with the new device or a device accessing the account from a
different location. Verify the device if you are in the same house as the
primary account user.
1. Netflix has sent an automated
email to the registered email address or phone number.
2. Open the email and click on the
link.
3. Memorize the 4-digit code.
4. Enter the verification code on
the device.
Users have fifteen minutes until
the code expires. You can request another combination from the device.
5. Tap the “Continue” button.
6. Access the Netflix library.
Unauthorized access can be
dreadful for family members. Use a browser to access the Netflix account and
click on the ” sign out of all the devices” button.
Sign Out From Netflix Account
We don’t know what glitch is
causing the iPhone 14 from playing the video. The Netflix account has something
to do with it. Sign out from the application and re-login later. Let me show
you how to log out of Netflix on a TV.
1. Launch the Netflix app.
2. Choose the profile from the
list.
3. Tap the profile picture in the
top right corner.
4. Tap the “Sign Out” at the
bottom.
5. Tap the “Yes” button.
6. Close the application.
Turn off the iPhone. Turn on the
device and re-login a few minutes later. Meanwhile, you can review the account
and how many members are accessing Netflix.
Netflix Server Down
Most cloud hosting providers claim
99.99% uptime on their websites. In short, there is a chance of server
downtime, and that’s what’s happening with Netflix. Fortunately, the streaming
service provider displays the information on the official website. Let me show
you how to check the server status on your iPhone 14.
1. Open Safari browser.
2. Go to the official webpage from
here.
3. The Netflix servers are active
in my region.
Turn off the VPN if you have enabled it on the iPhone. You can come back at any time and check the server status.
Clear Netflix Cache
The mobile operating system and applications create a cache folder in the internal storage. The app cache helps in loading the media content faster. However, junk creates problems in Netflix’s functioning. Remove the Netflix saved form data from the iPhone 14.
1. Open the “Settings” app.
2. Choose the “General” settings.
3. Swipe down and select the “iPhone Storage” option.
4. Tap the “Netflix” app from the list.
5. Tap the “Offload App” option.
6. Tap the “Reinstall App” button.
The App Store reinstalls the package from the Apple servers. The iOS software restores the account information, and you don’t have to log in.
Delete Netflix App
Delete the Netflix application from the iPhone 14, 14 Plus, 14 Pro, and 14 Pro Max. We don’t have many choices because a glitch or bug creates problems for the video player. Let me show you how to delete the apps on an iOS device.
1. Find Netflix.
2. Tap and hold the application for a few seconds.
3. Release the keys when the options appear on the screen.
4. Tap the “Remove App” option.
5. Tap the “Delete App” option.
6. Tap the “Delete” button.
Shut down the iPhone. Install Netflix from the App Store after a few minutes.
Reset iPhone 14 Network Settings
Incorrect network settings create many problems in the way applications use the service. We don’t know the root cause of the network issue. Reset the network settings and set up the Wi-Fi network again. Charge the iPhone 14 up to 95%. Create a data backup using the cloud storage or iTunes program.
1. Open the “Settings” app.
2. Choose the “General” settings.
3. Swipe down.
4. Select the “Transfer or Reset iPhone” option.
5. Tap the “Reset” option.
6. Tap the “Reset Network Settings” option.
7. Enter the lock screen password.
8. Tap the “Reset Network Settings” button.
The iPhone 14 will go black and displays the progress bar. Leave the iPhone on the table for a while. The iOS software welcomes you to the lock screen after a few minutes.
Bottom Line
You can find out why Netflix won’t play videos or not working on iPhone 14, 14 Plus, 14 Pro, and 14 Pro Max. Contact Netflix customer care for further information on your account. Let us know what went wrong and how you fixed the playback issues.
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